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Thomas Cook sorry for forcing woman to 'cover up' on flight

Sky News logo Sky News 13/03/2019 Emily Mee, news reporter
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(Provided by Indy 100)

Thomas Cook has apologised to a passenger after she was told she could be removed from her flight over "inappropriate" clothing.

Emily O'Connor said she was "left shaking" and "upset" as flight attendants threatened to kick her off the flight if she did not "cover up" the bralette and trousers she was wearing.

a person standing in front of a plane: Emily O'Connor was told to 'cover up' on the flight. Pic: @emroseoconnor © Other Emily O'Connor was told to 'cover up' on the flight. Pic: @emroseoconnor The 21-year-old, who was flying from Birmingham to Tenerife, said she had only received comments on her clothing when she boarded the plane.

She was surrounded by five members of staff and told to put on a jacket.

A spokesperson for the airline said: "We are sorry that we upset Ms O'Connor. It's clear we could have handled the situation better."

Ms O'Connor said: "I was given a jacket by my cousin sitting at the front of the plane and they did not leave until I physically put it on.

"They made comments over the speaker about the situation and left me shaking and upset on my own."

a large passenger jet sitting on top of a runway: Thomas Cook said it 'could have handled the situation better'. File pic © Reuters Thomas Cook said it 'could have handled the situation better'. File pic She also said staff "did nothing" when a male passenger shouted "shut up you pathetic woman" and swore.

Ms O'Connor described it as the "worst experience" of her life.

Twitter users responded with anger to the incident, calling it "appalling" and "outrageous".

The airline said it has an appropriate attire policy which is available in the in-flight magazine.

The policy states "customers wearing inappropriate attire (including items with offensive slogans or images) will not be permitted to travel unless a change of clothes is possible".

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Ms O'Connor claims she asked other customers if they were offended by her clothing, but no-one answered.

Responding to comments on Twitter, she pointed out that a man seated two rows behind her was wearing a vest top and shorts - yet had not been spoken to.

Thomas Cook said its dress code policy applies "equally to men and women of all ages without discrimination" but staff "don't always get it right".

It said that a member of their team had spoken to Ms O'Connor about the situation and is currently trying to get in touch again to offer a further apology, following an investigation.


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