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Foxtel customers left frustrated at Game of Thrones 'problems' during series premiere

Sydney Morning Herald logo Sydney Morning Herald 17/07/2017 Han Nguyen
In the dark: Kit Harington as Jon Snow in Game of Thrones. © Helen Sloan/HBO In the dark: Kit Harington as Jon Snow in Game of Thrones.

If you were excited and couldn't wait to watch the first episode of the seventh season of Game of Thrones on Foxtel, but can't seem to access it, you're not alone.  

In a Facebook post, Foxtel informed their followers they were "experiencing problems" due to the unprecedented demand for their online and on demand services. 

"We are devastated that due to unprecedented demand, we are experiencing problems with our online services this evening," the post said.

"Obviously this comes at a time when so many of our customers are wanting to watch the first episode of season 7 of Game of Thrones."

Foxtel confirmed they were experiencing problems after an outpour of social media backlash.

© HBO

One user commented on the page's pervious post telling fans to "catch the ENCOURE screening at 8:30pm est,"

"I would love to but Foxtel is down and I can't login. App on the iPad and Telstra TV app both aren't working and can't login on your website. Hopefully it's fixed soon!" the comment said.

Many customers have called for a refund and are threatening to leave the company.  

" All good. We'll be cancelling after nearly 17 years of continuous services. We gave you over a year to get the on demand service working and it either fails miserably or series that you have exclusive rights to are woefully represented in the on demand," the user said. "Was good while it lasted but we'll get our streaming content elsewhere at a far lower cost."

"Think you'll be losing a lot of customers, myself included!!" another wrote. 

© HBO

Foxtel ensured the user and "everyone else experiencing problems" that they were doing everything they could to resolve the problem. 

"We can confirm there is an outage at the moment for our online services (Foxtel Now, Play, and the Foxtel App). Our Online team are on the case investigating the issue and are working to have it resolved as soon as possible. The Long Night is here but hopefully it won't be much longer."

Foxtel has apologised for the frustration this situation has caused Game of Throne fans. 

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