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NAB services back online after five hours of customer outrage

9News.com.au logo9News.com.au 6 days ago Luke Cooper

a close up of a logo: NAB Bank online banking mobile application outage © AAP NAB Bank online banking mobile application outage NAB customers were left without access to online banking services for five hours after the bank’s mobile application crashed.

NAB first notified its customers via social media that its online systems were down about 1.45pm today.

https://twitter.com/NAB/status/1083555485003862016

More than three hours after that, another social media update claimed that the issues were ongoing, despite customers still being able to access physical ATMs, EFTPOS services and branches.

The second update also came with an apology from the bank, which said it is still working urgently to repair the fault.

The technical issues left many customers online outraged, with some labelling the bank “disgraceful” for leaving them without access to online funds.

https://twitter.com/NAB/status/1083599638589001728

“How long is this going to take. I need to transfer money and I cannot. This is an absolute joke,” one person said.

“This is taking a long time to rectify… Trying to run a business here and need to make transfers,” another posted.

A NAB spokesperson earlier told 9News.com.au: "NAB Internet Banking and Mobile Banking are currently unavailable. Our teams are working to restore services as quickly as possible and we are sorry for the inconvenience.

"Customers can access ATMs, EFTPOS facilities and telephone banking services as usual.

"NAB customers can call 13 22 65 to check their account balances and transaction history, transfer funds between linked accounts and credit cards, and pay bills via BPAY."

At 6.40pm - almost five hours after the initial crash, the official NAB Twitter account posted that both the mobile app and Internet banking services had come back online.

"We’re sorry we disrupted your Friday afternoon everyone," the tweet said.

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