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Apple extends repair program for crackling AirPods Pro buds for one more year

Engadget logo Engadget 3 days ago Mariella Moon

Last year, Apple launched a repair/replacement program for AirPods Pro units experiencing sound issues, such as crackling or static. It was only supposed to last for two years after the buds were first sold in October 30th, 2019, which means the program was going to come to a close in a couple of weeks. As first noticed by someone on Reddit, though, the tech giant has quietly updated its program's information page to extend its availability. "The program covers affected AirPods Pro for 3 years after the first retail sale of the unit," the updated page reads, giving people the chance to exchange their faulty buds within the next year.

Apple previously said that a "small percentage" of units manufactured before October 2020 may be affected by the issue. The program covers buds exhibiting cracking or static sounds in loud environments, or while the user is exercising or talking on the phone. It also covers units with faulty Active Noise Cancellation that show irregularities, such as the loss of bass or an increase in background sounds. According to a few commenters on the Reddit post, however, even their buds that were manufactured later than October 2020 were exhibiting sound issues. While those models are technically not covered by the program anymore, the users were still able to get them replaced by getting in touch with Apple.

Apple AirPods Pro © Billy Steele/Engadget Apple AirPods Pro

Video: Comparing Apple AirPods Pro to Amazon Echo Buds 2 (CNET)


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