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Only half the homes with access to NBN actually have it installed

Business Insider Australia logo Business Insider Australia 13/03/2018 Chris Pash

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At the end of this month, only 3.6 million -- or about 57% -- of the 6.3 million homes which could get NBN (National Broadband Network) have had it connected.

The numbers are within a new monthly report by the NBN on its performance, focusing on take up, installation and internet speeds.

NBN says the rollout of the network is now more than halfway built with around one in three Australian homes and businesses already connected and more bandwidth helping to ease congestion.

a man in a yellow car parked next to a truck © Provided by Business Insider Inc The national network has been plagued by complaints about installation delays and by slower than advertised internet speeds.

“We have listened to the community’s feedback and want to assure all Australians that end-user’s customer experience is the number one priority of every employee working at NBN Co," says Brad Whitcomb, NBN’s Chief Customer Officer, Residential.

“Significant progress has been made to improve the speeds delivered during peak hours, with internet and phone providers now provisioning more bandwidth on the network than before we announced our new wholesale pricing options.

"This has helped to relieve bandwidth congestion on the network."

NBN says the average number of minutes of bandwidth congestion per week has fallen to 12 minutes from three hours and 51 minutes.

The February progress report:

a screenshot of a cell phone © Provided by Business Insider Inc

NBN says significant progress has been made to improve internet speeds delivered during peak hours, with telcos now making more more bandwidth available on the network.

"This has helped to relieve bandwidth congestion on the network from an average of around four hours to 12 minutes per week and to deliver improved broadband services for millions of Australians," says Whitcomb.

“We’ve also demonstrated we will prioritise the experience of people who have connected to the NBN access network, over the pace of rollout, by temporarily pausing sales ... until we can ensure the network delivers the optimal service it is capable of." 

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