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'My back looked like pork scratchings': Sunbather left with second degree burns despite claims she applied sun cream

Mirror logo Mirror 19/06/2017 Stephen Jones
Credits: Mercury Press & Media © Provided by Trinity Mirror Shared Services Limited Credits: Mercury Press & Media

A beautician claims she was left with second degree burns - and a back 'looking like pork scratchings' - despite applying sun cream every 45 minutes.

Melissa Wrigley, 21, jetted off to Gran Canaria for a week-long break with her partner but on the last day she was severely burned.

Despite applying, she claims, Boots sun protection cream to her skin , eye-watering photographs show her back red raw and covered in blisters.

Her back then peeled and cracked to give it a scaly appearance similar to the fatty pub snack.

Melissa insists her fiance Tom slathered her back with Boots Soltan Protect & Moisturise Factor 30 spray - while she did the rest of her body in a different protection cream.

However the holidaymaker claims she was left in 'agony' and having to take a trip to A&E when she returned home - where she was told she had second degree burns.

She is worried about her back now being covered in lots of small moles.

Beautician Melissa Wrigley claims she regularly applied suncream (Photo: Mercury Press & Media) © Provided by Trinity Mirror Plc Beautician Melissa Wrigley claims she regularly applied suncream (Photo: Mercury Press & Media)

Melissa, from Birmingham, said: "I didn't feel anything to start with, then we went out to a bar and my back started to get really painful.

"I went back to my sister Donna's house and had a cold shower to wash it off.

"I got her to put some after-sun on it - she said it felt a bit warm and lumpy.

"Later the feeling was unbearable, I couldn't even dress myself. It was even painful to move."

Melissa and salesman Tom had been sat in the sunshine for two hours playing cards at her sister's house before they were due to fly home.

Mel's back is painful to look at - let alone experience (Photo: Mercury Press & Media) © Provided by Trinity Mirror Plc Mel's back is painful to look at - let alone experience (Photo: Mercury Press & Media)

The duo say Tom reapplied the Boots cream to her back every 45 minutes and claim to have used it three times on the now-scorched spot.

Melissa was in such discomfort the following day she couldn't bear to have any tight clothing touching her burnt back and travelled on the flight back to Birmingham last month braless and wearing one of Tom's loose-fitting t-shirts.

Melissa rushed to A&E that day and says a nurse confirmed she had second-degree burns and hundreds of blisters, which were at risk of infection.

Watch: Unusual Ways To Soothe A Sunburn (by Wochit News)

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Melissa said: "It was probably for the best that I couldn't see it.

"I think I was just scared of what I was going to see. I was so worried I waited until I got home.

"I was horrified when I saw it - it looked just like pork scratchings - it was disgusting.

"I was thinking 'my God, I'm going to be scarred because it's that deep'.

"I was just worried it would be like that forever.

"Being engaged I was thinking 'will I be able to have the backless dress that I want when I get married?'

"I'm thinking in the long term and how it could have ruined my special day.

"I have freckles and moles - I didn't really remember having them before but I've been paying more attention to them now."

Now her back is littered with moles which have appeared where the burns were (Photo: Mercury Press & Media) © Provided by Trinity Mirror Plc Now her back is littered with moles which have appeared where the burns were (Photo: Mercury Press & Media) Furious Melissa said she contacted Boots to complain when she returned home to demand the product be removed from the shelves - but was only offered £25-worth of advantage points.

Melissa also claims she was told no further action could be taken as she no longer had the bottle.

Melissa said: "When I complained to Boots they asked for my Boots advantage card [number].

"When my mum said they would only offer me advantage points, little did I know she was right.

"When someone from Boots rang me back they asked if I had the bottle. I told them no as I couldn't bring it back through airport security.

"I was told if I didn't have the bottle they couldn't investigate it. I've done my research and it's happened to a lot of people.

Credits: Getty © Provided by Trinity Mirror Shared Services Limited Credits: Getty "I'm really disgusted with Boots. It's not as if I wanted anything from them, I just want them to do something about the product.

"Lots of people have been complaining on Facebook that this could have happened to them - this could have happened to their kids.

"I want them to take it off the shelves because if it happened to my stepdaughter I would be absolutely furious."

Melissa had to have the bandages changed daily by Tom and relied on a cocktail of anti-histamines, ibuprofen and paracetamol for pain relief.

She said: "To be honest I was just disappointed. I had gone away for this relaxing break and I wasn't refreshed - I felt ten times worse than when I went."

"I would have rather stayed at home."

Credits: Getty © Provided by Trinity Mirror Shared Services Limited Credits: Getty A Boots UK spokesman said: "We are very sorry to hear about this incident.

"We take the safety and well being of our customers very seriously and the quality and safety of our products is of the utmost importance to us.

"We have always been committed to protecting our customers' skin from the sun and our products are rigorously and independently tested to ensure they are safe and effective.

"In hot sunny conditions like the ones we are forecast to experience over the coming days, may we remind customers to always follow safe sun guidelines by minimising time in the sun, seeking shade and using a cover-up, ensuring they use the correct strength sun protection for their skin type and the climate in which it will be used, as well as following the instructions for use."

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