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Incredible 52% of people STILL paying over the odds for their energy

Mirror logo Mirror 4 days ago James Andrews
a person holding a piece of paper: DAILY MIRROR PRODUCTION 

CAPTION: More than a million households have been overcharged by energy companies who have raked in £102 million through their own billing blunders.

Research by uSwitch has revealed 1.3 million customers paid over the odds by £79 each last year.

And it took most an average of 35 days to get a refund - but more than a fifth are still waiting for their money back.

It is feared more than a quarter may still be owed cash as they have not read their energy bills properly and picked up a potential mistake.

According to a study by the price comparison website, a third of households who were overcharged spotted an error when the amount on the bill did not match the meter reading they had supplied.

A quarter who did the maths revealed the figures did not add up.

And almost one in ten said their energy provider had taken the wrong amount from a direct debit account.

Other gaffes included being sent someone elseÕs bill and a mix up over tariffs. 


CREDIT: Getty

copyright unknown © Provided by Reach Publishing Services Limited DAILY MIRROR PRODUCTION CAPTION: More than a million households have been overcharged by energy companies who have raked in £102 million through their own billing blunders. Research by uSwitch has revealed 1.3 million customers paid over the odds by £79 each last year. And it took most an average of 35 days to get a refund - but more than a fifth are still waiting for their money back. It is feared more than a quarter may still be owed cash as they have not read their energy bills properly and picked up a potential mistake. According to a study by the price comparison website, a third of households who were overcharged spotted an error when the amount on the bill did not match the meter reading they had supplied. A quarter who did the maths revealed the figures did not add up. And almost one in ten said their energy provider had taken the wrong amount from a direct debit account. Other gaffes included being sent someone elseÕs bill and a mix up over tariffs. CREDIT: Getty copyright unknown

An incredible 52% of people are still with the energy provider they had four years ago - meaining they're almost certainly paying more than they need to for their gas and electricity.

Research from the Energy Switch Guarantee shows fewer than half the public has moved providers in that time.

Pamela Taylor, chair of the Energy Switch Guarantee, said there was "still has more work to do" to make sure people are happy when it comes to switching.

“Wholesale prices have fallen significantly in the last few months – which means there are now many good deals and potential savings on offer.

"My advice to consumers is not to rely on the price cap for a fair deal when they can switch supplier for a better one and potentially save hundreds of pounds."

Why people are staying put

a person sitting at a table: They're not loyal to you, so why don't you return the favour? © Provided by Reach Publishing Services Limited They're not loyal to you, so why don't you return the favour?

The Energy Switch Guarantee - a voluntary industry initiative trying to make switching is hassle-free - found two people in five (39%) of those who haven’t moved were happy with their supplier’s service while almost as many (34%) were fine with what they were paying.

Will Kostoris, co-founder of  Youtility , said: “The majority of consumers have not switched supplier in at least four years meaning many of these people will have been moved by their suppliers onto the standard variable rate – the most expensive tariff.

"This means they will be paying hundreds of pounds too much.”

a close up of a card: You'll almost certainly save if you move off the SVT © Getty You'll almost certainly save if you move off the SVT

Recent figures from automated switching service WeFlip show people on standard variable tariffs can save an average of £381 a year by moving suppliers.

Sally Jaques, head of energy at  WeFlip , said “Standard Variable Tariffs are among the very worst energy deals on the market."

She added: “The only good news in all of this for everyone stuck on the price-cap-tracking SVTs, is that they are free to leave at any time.  There are no exit penalties for SVT customers, just a big saving when they switch."

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