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Ryanair passengers charged £55 after website crash leaves them unable to check-in online

The Independent logo The Independent 20/11/2018 Helen Coffey
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Some Ryanair customers faced airport check-in fees of £55 on Monday 19 November after the airline’s website and app crashed, leaving passengers unable to check-in online.

The site was down for several hours last night, and by 10.20pm was still not up and running.

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Europe’s largest airline charges £55 per person per flight for checking in at the airport – often this means it costs more than the ticket itself.

Furious passengers vented their frustration online after paying upwards of £100 through no fault of their own.

Musician Emile Bernard‏ responded: 

Other customers said they would simply refuse to pay the fee should they be charged. Ryan Rolph-Tryka tweeted: “Ryanair great work, £55 fee for not checking in online... website crashes, app down and no way to check-in... safe to say I WILL NOT be paying upon check-in tomorrow if you try and charge me for it!!”

Others were concerned that, due to the website issues, they had been charged multiple times for flights without any booking confirmation to show for it.

Ryanair launched its early Black Friday sale on 19 November, which could have contributed to servers being overloaded by bargain hunters. Flight prices were slashed by £30, with plenty of routes available for under £5.

However, many customers noted that the website problems meant they could not book tickets at the promised prices – and when ryanair.com was back up and running, the cost had gone up.

Ryanair has downplayed the crash; a spokesperson told The Independent: “The website is working normally. There was a brief server issue earlier yesterday evening which was quickly resolved.”

Watch: Ryanair's new baggage rules explained (Birmingham Mail)

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