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Leading Doctor Groups Revolt Against ‘Chaotic’ Test And Trace Service

HuffPost UK logo HuffPost UK 6 days ago Chris York
a person standing in front of a car: Serco staff working on behalf of NHS Test and Trace operate a coronavirus testing centre on July 30, 2020 in Stone, England. © Christopher Furlong via Getty Images Serco staff working on behalf of NHS Test and Trace operate a coronavirus testing centre on July 30, 2020 in Stone, England.

Leading doctors groups have slammed the government’s “worrying” handling of the NHS Test and Trace system and raised serious concerns about the amount of public money “potentially wasted” by the private companies that actually run it.

Following health secretary Matt Hancock’s admission on Tuesday that tests for Covid-19 will have to be rationed amid a surge in cases, the British Medical Association told HuffPost UK “we don’t have a fit-for-purpose testing system”.

Deputy chair Dr David Wrigley, added: “NHS Test and Trace – despite its name – is not an NHS service, it’s a largely outsourced programme that sees numerous private companies given billions of pounds to run testing sites, process samples and manage contact tracing call centres.


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“Despite billions changing hands, we don’t have a fit-for-purpose testing system. People can’t access tests, they’re not getting results in time, they’re having to isolate for days on end while waiting for results and we see contact tracers failing to reach enough people.”

The damning comments were echoed by the Doctors Association UK (DAUK), who said the “outsourcing of Test and Trace and privatisations of commercial testing labs has no doubt added to the chaos and may be actively hindering the UK’s effect to control coronavirus”.

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Around 35 different organisations are listed as “data processors” involved in the NHS Test and Trace system but only four are NHS bodies.

A further four are Public Health England bodies and another is the Ministry of Defence.

The remaining 26 are private companies such as:

  • Serco which “provides facilities management for some regional test sites”
  • Amazon which “provide logistics for home delivery of test kits, collecting completed test kits from homes and delivering them to labs” 
  • G4S which also “provides facilities management for some regional test sites”

HuffPost UK reported last week that testing centres have been turning away thousands of people, including key workers. 

Hancock admitted there were “operational challenges” and that prioritisation was “a choice that we must make”.

But he also blamed members of the public who he said were ordering tests when they had no symptoms.

Dr Samantha Batt-Rawden, DAUK president, told HuffPost UK: “It is unacceptable that the health secretary has seemingly blamed patients and staff for accessing tests inappropriately. This is not the fault of our health service, or of the public, or of staff.”

“We now need honesty from this government about exactly what the problem is, how and when it will be fixed as a matter of urgency.”

The Department for Health and Social Care has been contacted for comment.

Stay alert to stop coronavirus spreading - here is the latest government guidance. If you think you have the virus, don't go to the GP or hospital, stay indoors and get advice online. Only call NHS 111 if you cannot cope with your symptoms at home; your condition gets worse; or your symptoms do not get better after seven days. In parts of Wales where 111 isn't available, call NHS Direct on 0845 46 47. In Scotland anyone with symptoms is advised to self-isolate for seven days. In Northern Ireland, call your GP.

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