British Gas under pressure to outline compensation for ‘mistreated’ customers

British Gas is under pressure to explain how it will compensate “vulnerable” customers who faced debt collectors forcibly installing prepayment meters in their homes. Energy minister Graham Stuart has asked Centrica, which owns the energy giant, to urgently outline “redress” for “mistreated customers”, while regulator Ofgem has called for “action, not warm words”. Ofgem has ordered all domestic energy companies to suspend the system of forcibly installing prepayment meters, while Business Secretary Grant Shapps described the practice as “outrageous”.