You are using an older browser version. Please use a supported version for the best MSN experience.

Plane passengers 'wasting £175m a year' for allocated seating they would probably be given anyway

The i logo The i 27/10/2018 Benjamin Butterworth
a group of people sitting in chairs © Provided by Johnston Publishing Ltd

UK airline passengers are wasting up to £175 million each year on unnecessary allocated seating fees, new research suggests.

Almost half (45 per cent) of people who pay to sit with their companions would be seated together anyway, according to an investigation by the Civil Aviation Authority (CAA).

The aviation regulator urged airlines to tell customers how likely it is they will be split up unless they pay extra.

Download the Microsoft News app for your Android or iPhone device and get news & live updates on the go.

Regulations

Analysis of nine major airlines serving the UK found the proportion of passengers who are not separated from their group despite refusing to pay additional fees ranges from 35 per cent on Ryanair to 12 pr cent on Flybe and TUI Airways.

Chance of being separated:

1. Ryanair 35%

2. Emirates 22%

3. Virgin Atlantic 18%

4. Jet2 16%

5= British Airways 15%

5= easyJet 15%

Allocated seating generally costs between £5 and £30 a seat, although some of the most sought-after seats cost up to £100.

The CAA found between 6.8 million and 10.4 million passengers are spending between £74 million and £175 million "unnecessarily" on the fees each year.

It discovered cases of passengers with reduced mobility paying extra to sit with their carer despite airline regulations meaning this should happen free of charge.

Parents highlighted concerns of being separated from their children even though guidance states they should be sat together to speed up an evacuation in the case of an emergency.

© Provided by Johnston Publishing Ltd

Reforms

Aviation Minister Liz Sugg said: "Passengers rightly expect to be charged fairly for services and allocated seating is clearly a concern for those flying."

CAA policy director Tim Johnson said they were concerned about transparency in the seating allocation process.

Official rules could be changed to improve the situation for passengers (Getty Images)

"Charging for allocated seating has clearly become part of airlines' pricing strategies, which can impact especially on certain groups such as those with accessibility needs and those travelling with young children.

He added: "Today we are proposing a new framework, following engagement with stakeholders, which will be used to assess airline seating practices.

"This includes transparency, options to add information about travelling with children, older people and those with accessibility needs."

Additional reporting by Press Association.



Search on Bing: More about British Airways

Search on Bing: More about British Airways

Search on Bing: More about British Airways
AdChoices
AdChoices

More from The i

image beaconimage beaconimage beacon