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Govt to launch grievance redressal app for Central Armed Police Forces today

LiveMint logoLiveMint 11-05-2017 Shaswati Das

New Delhi: Exactly four months after a Border Security Force (BSF) jawan—Tej Bahadur Yadav—took to social media to air his grievances about the paramilitary force, the Union home ministry is set to launch a grievance redressal mobile app for the Central Armed Police Forces (CAPF) on Thursday afternoon. The app will give soldiers a direct line of contact with the ministry and Union home minister Rajnath Singh himself.

The CAPF includes jawans from the Border Security Force (BSF), Central Reserve Police Force (CRPF), Central Industrial Security Force (CISF), Indo-Tibetan Border Police (ITBP) and Sashastra Seema Bal (SSB).

“The soldiers serving in the CAPFs can download the app. If any soldier has a complaint, they can directly log it through the app and it will be taken up by the home ministry for redressal. If, for some reason, there is a delay or a lag in addressing it, the matter can be escalated to the home minister too,” said a senior home ministry official, requesting anonymity.

The app, which has been developed by government-run National Informatics Centre (NIC) will, however, have a strict security check before a soldier can log a complaint on the platform. While ministry officials stated that their existing database of the details of CAPF soldiers and officials would facilitate better coordination, it added that not everyone could access the app.

“Entry into the portal will be very stringent. We will have strict security checks in place to ensure that no spamming takes place. The data is also very sensitive and it should not be misused by anyone. So we are making sure that only the personnel get access to it and it will not be available for the general public to download and access,” the official added.

The app comes at a time when the jawans of the CAPFs have been facing the heat for taking to social media to air their grievances. At the same time, the BSF has banned the use of cellphones on duty to avoid similar instances in the future.

Other central paramilitary forces too, have welcomed this move by the home ministry.

“If any jawan has a grievance, it is our foremost priority to address that because otherwise it affects morale. At the moment, they can approach their commanding officers and the matter is always addressed, but such apps too increase transparency in the process and that is good for the health of the forces,” said a senior Central Reserve Police Force (CRPF) personnel, on the condition of anonymity.

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