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iPhone 6s: Beware Of The Touch ID Overheating Issue

Forbes logo Forbes 09-10-2015 Amit Chowdhry, Contributor

Touch ID / Image Credit: Apple© Provided by Forbes Touch ID / Image Credit: Apple

At the “Hey Siri” event last month, Apple revealed that the new iPhone 6s and iPhone 6s Plus has a second-generation Touch ID fingerprint sensor. The next-generation Touch ID fingerprint sensor makes it easier and faster to unlock your phone. Now many iPhone 6s and iPhone 6s Plus users are complaining that the Touch ID fingerprint sensors on their devices are having overheating issues, according to 9to5Mac.

What is causing the Touch ID fingerprint sensors to overheat? Some users are saying that it happens when the Home button is pushed down for about 10 seconds. However, there are users that have complained that it happens randomly. Even though a hard reset is not a practical solution for fixing this issue, it seems to be the only option for now. What makes this issue complicated is that it seems to be hardware-related. So Apple may have to give iPhone 6s owners that have overheating Touch ID problems new devices to solve the problem.

Apple iPhone is no stranger to product defect issues. The iPhone 4 had “antennagate.” The iPhone 5 had a battery recall. The iPhone 6 Plus had “bendgate.” And Apple MacBook Pros with Retina Display had “staingate.”

Overheating Home buttons are not the only iPhone 6s problems. There are reports that the iPhone 6s turns off spontaneously. And there have been reports that the speakers sound distorted when the volume is at full capacity. Some of the minor issues that have been reported include 3D Touch not opening websites on Safari and notifications not appearing when the headphones are connected.

There is a discussion about the issue on an Apple Support Communities forum post called: My iPhone 6s home button is really hot and the device won’t turn on. “I have had my phone since Friday, and this morning when I woke up the home button was burning hot and the screen is just black. I went to bed with it working just fine last night, plugged it in to charge, and now it won’t work. Nothing else is hot, not even the charging port, just the home button is on fire. I have had the phone unplugged for an hour and the button is still on fire,” wrote Apple Support Communities user JazzieFayy.

“My new 6S Plus just randomly turns off and the home button is very hot to touch. I did a hard reset and it’s fine, but this is the second time it’s happened,” added Apple Support Communities user kali4nia85. “Called Apple Support and he could only tell me he hadn’t heard of anything and that I could make an appointment at an Apple Store for Saturday.” Many users replied to this post saying that they had the same problem. A number of complaints were also written on Twitter:

Another complaint about Touch ID is that it is too fast and responsive. Many iPhone 6s users have been complaining that Touch ID is so responsive that it unlocks their devices before they are able to see the lock screen notifications. I have the iPhone 6s Plus and have experienced similar issues with Touch ID being too fast. But this is an issue that Apple could potentially fix in an iOS 9 software update. But the benefit of Touch ID being faster is that you will be able to check out at stores quicker with Apple Pay. Here are some of the complaints that some iPhone 6s users wrote on Twitter about Touch ID being too fast:

One of the best ways to get around this issue is by using the button on the side of the iPhone 6s rather than unlocking your phone with the Home button. Or you can unlock your phone with the Home button using a finger that has not been added to your Touch ID profile. Below is a video of the Touch ID speed difference on the iPhone 6 Plus versus the iPhone 6s Plus:

Have you experienced Touch ID issues on your iPhone 6s or iPhone 6s Plus? Please leave a comment!

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