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What FY2017-18 has in store for you

LiveMint logoLiveMint 03-04-2017 Staff Writer

S. Naren, executive director and CEO, ICICI Prudential Asset Management Co. Ltd

Pradeep Gaur/Mint

Volatility is most likely to prevail through this year owing to several events lined up in developed countries. However, we are positive on equities with a two-three year view.

On domestic front, we are of the view that deleveraging cycle is likely to play out, leading to a rise in capacity utilization and corporate earnings. Valuations on parameters such as market capitalization to gross domestic product (GDP) are reasonable and profit as a percent of GDP has reduced substantially. Going forward, we expect these matrices to improve, which in turn could translate to better equity returns over the next 2 years. Infrastructure theme looks promising from a 3-year perspective, given the renewed thrust of the government in this area.

Nitin Chugh, country head - digital banking, HDFC Bank

-Aniruddha Chowdhury/Mint

After branches and ATMs, the new touch points for customers are net banking, mobile banking apps and other machine-learning and artificial intelligence-based platforms. Social media and bank websites are embedded with chat bots to enhance the level of engagement with customers.

Technology will play an even greater role to give customers the choice to conduct banking transactions at their time and convenience. Also, the government’s thrust on digital payment platforms, by introducing UPI, BHIM app and Bharat QR code, will give a fillip to cashless transactions in India. These platforms are being integrated by banks with their digital offerings and will give customers an array of cashless payment options.

Shishir Baijal, chairman and managing director, Knight Frank India

Aniruddha Chowdhury/Mint

In 2017, the government of India gave unprecedented focus on affordable housing in its Union Budget. The infrastructure status given to this segment was a landmark step and increasing the size of units under this scheme would help homebuyers to find bigger homes in sync with lifestyles in metro cities at affordable prices. We believe leading developers are likely to show serious interest in this segment. Presently, the residential sector is a buyers’ market. The time correction in price, coupled with reasonable reduction in home loan interest rates has made the time conducive for meaty bargains to homebuyers.

Pankaj Razdan, MD and CEO, Birla Sun Life Insurance Co. Ltd

Aniruddha Chowdhury/Mint

In the last 3 years, life insurance industry has emerged as one of the most important platforms for people to access capital markets, investments, savings as well as protection. We believe this trend will continue as India continues to grow with a robust GDP. With the absence of social security and increasing per capita income, people will require more protection for their dreams. Towards this end, we believe there will be a clear shift from selling to advice on products. Segmentation will move towards understanding the customer mindset and products will be created to suit their needs. Secondly, there will be emergence of different kinds of marketing strategies fueled by digitization to reach a customer anytime, anywhere. Digitization will influence decisions, reduce misselling, and increase transparency and ease of doing business. Last but not the least, people will start purchasing protection plans around their health, critical illnesses and their lives. They will buy policies that are useful to them, simple to understand, affordable and easily available.

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