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Couple who celebrated their engagement on luxury 5* holiday in Santorini 'dumped in horror hotel by easyJet'

Mirror logo Mirror 10-08-2017 Charlotte Cox

A couple who celebrated their engagement on a luxury 5* holiday to Santorini now claim they have been dumped in a 'horror hotel' by easyJet.

Katie Chandler, 25, and Rebecca Lamb, 27, were among 34 passengers who couldn’t board their easyJet plane to Manchester on Monday due a shortage of cabin crew.

Despite the airline’s initial promise they could jump on a flight the following day, they’ve now been told the earliest service from the Greek island is Thursday - to Gatwick, leaving the stranded 'in the middle of nowhere'.

From there, they will have to make their own way back to Manchester.

Katie said train tickets home cost them up to £400, which they can’t afford, reports the Manchester Evening News .

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In the meantime, the couple is stranded at a hotel on a hill ‘in the middle of nowhere’ - with no restaurant.

Speaking to the M.E.N. from Santorini - one of the Cyclades islands in the Aegean Sea - Katie said: “We were at a five star hotel and we’d just got engaged, it was perfect. Now we’re at an absolute dump on a hill.

“easyJet have pretty much ignored us and have offered no apology. We agreed not to fly because they promised us 400 Euros in cash and a flight the next day.

“Now we’ve no money and when we get to Gatwick we’ll have to buy our own train ticket. We’re supposed to be in work, the car is at Manchester Airport and we’d only paid to Monday.

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“We were having such a nice time. Our families had arranged a celebration for when we got back, but this has put a real dampener on it.”

The couple’s ordeal began on Monday, when easyJet told the pair, who both work at the Co-operative bank, that 34 passengers would not be able to travel.

Katie said they were offered 400 Euros compensation, plus a hotel with food and drink - and a flight home to Manchester on Tuesday.

But ushered back through security, they had to wait seven hours with just a 9 Euro refreshment voucher before being informed there were no flights until Thursday.

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Bussed to a hotel, they were dropped off on a ‘dusty track’, before dragging their cases up a hill to a hotel with no restaurant.

Unable to get through to easyJet, Katie was eventually called by a representative from baggage handler Swissport, who said food would be served for free at a nearby restaurant.

On arrival, Katie said the manager knew nothing of their situation, before agreeing to give them one main meal each with just four options to choose from.

Katie is from Stoke while Rebecca is from Gorton.

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“It’s been horrible - I’ll never again fly with easyJet, even if they are the cheapest option,” Katie added.

An easyJet spokesman said flight EZY1852 to Manchester had a reduced staff after a cabin crew member needed urgent medical assistance.

That meant that, due to safety regulations, the flight had to carry fewer passengers.

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He added: “easyJet asked for volunteers who we would arrange alternative travel for or a refund, along with compensation of EU400 each in line with EU261 regulations, hotel accommodation in Santorini and transfers to and from the airport.

"The safety and welfare of our passengers and crew is easyJet’s highest priority.

“easyJet would like to thank the 34 passengers who volunteered and sincerely apologise for the inconvenience caused.”

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