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AirAsia suspends New Zealand service

Newshub logoNewshub 9/11/2018 Daniel Rutledge

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AirAsia has announced it's stopping its Auckland-Gold Coast route from February 11, 2019.

Around 2000 Kiwis are said to be affected by the Malaysia-based airline's move, with full refunds among the solutions offered.

The cancelled flights are the result of a "periodic network review aimed at improving operational efficiency", says AirAsia.

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Between January 29 and February 11, AirAsia flights to and from Auckland will be reduced from daily to four times per week, before they're completely suspended.

The airline says Kiwis who have paid for tickets for the cancelled flights can "reach out to our Customer Happiness team".

a red stop sign sitting on the ground © Photo - iStock; Video - Newshub. "Affected guests will be notified via email, SMS or outbound call based on the contact details provided in the original booking," the airline says.

"AirAsia strongly encourages all guests to update their contact details at airasia.com to ensure that they are contactable for further assistance."

AirAsia has been flying Kuala Lumpur-Gold Coast-Auckland since March, 2016. The budget airline previously cancelled its Christchurch service in May 2012.

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