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26% of flights to UK airports face delays

Press Association logoPress Association 21/05/2017

More than a quarter of flights to UK airports are delayed, new figures show.

Analysis of more than 850,000 inbound flights revealed that 26 per cent failed to arrive within 15 minutes of their schedule last year.

Canadian leisure airline Air Transat was the worst performer with 45 per cent of its flights late, followed by Icelandair (44 per cent) and Norwegian (40 per cent).

Delayed passengers may be able to claim compensation under EU law, but if the disruption is caused by factors such as extreme weather or airport strikes they are unlikely to receive a payout.

KLM was found to be the most punctual in 2016 with just 12 per cent of flights late.

Which?, the UK consumer group, claims passengers making complaints against airlines are poorly served.

The organisation's magazine editor, Richard Headland, said: "Flight delays are one of the most annoying things about travelling. These figures show just how frequently flights fail to reach their destination on time.

"If you're unlucky enough to experience a severe delay, compensation is available and people should claim what they're rightly entitled to.

"We know that resolving complaints with airlines can be a very tricky process, so we're calling on the next (UK) government to legislate for a new, mandatory transport ombudsman."

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