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Air NZ awarded $1.4m over check-in charges

NZ Newswire logoNZ Newswire 29/05/2017

Air New Zealand Head quarters based in Auckland. © Shutterstock Air New Zealand Head quarters based in Auckland. Air New Zealand has been awarded more than $1.4 million after the High Court in Auckland ruled on Monday that they were overcharged for early-check ins and late check-outs at a Hong Kong Novotel for two years.

From June 2011, Air New Zealand entered into a contract with Novotel for its cabin crew to stay at its Hong Kong Citygate hotel - this contract was renewed two years later.

Under the terms of the renewed contract, Air NZ would not be charged for check-ins earlier than the standard advertised time of 2pm or check-outs later than midday.

But an Air NZ payments clerk was "at no stage advised that different terms had been put in place from June 2013... accordingly, she did not change her practice" and the extra changes were added on, the High Court ruling said.

The extra charges for Air NZ between June 2013 and June 2015 was $1.415m.

Justice Edwin Wylie found that "it may well be that Air NZ was careless, but carelessness on its behalf does not deprive it of its right to repayment of the amount by which Novotel has been unjustly enriched".

He denied Air NZ's claim for interest up to March 2017.

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