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Aircall launches mobile apps for its cloud phone system for teams

TechCrunch TechCrunch 30/06/2016 Romain Dillet

Aircall just launched its mobile apps on iOS and Android out of beta. The company announced the first beta of its mobile app at TechCrunch Disrupt in San Francisco. The startup is bringing all of the core features of the service to its mobile apps.

Aircall lets you generate virtual numbers in many countries around the world and share these numbers with the rest of your team so that multiple people can use the same number. For instance, Aircall is quite good when it comes to customer support.

With the new mobile apps, Aircall customers can receive or make VoIP calls directly on their phone without having to be tied to their desk. Compared to other customer support software, Aircall already doesn’t require any proprietary hardware and uses a software-as-a-service model.

Aircall lets you share contacts and schedules, assign calls to particular team members and track exactly what’s happening. It’s a great way to know whether your coworkers have dealt with a client already.

And when someone is calling in, Aircall lets you assign first-line support. If no one is available, Aircall will seamlessly ring other team members.

Finally, customers have been asking for integrations with CRM, such as Salesforce, and customer support services, such as Zendesk. Aircall hooks up with these services and a bunch of others.

Based on leaked emails I saw, the startup has been killing it over the past few months — its monthly recurring revenue has been growing very rapidly lately. And with today’s new mobile apps, it adds more flexibility for existing Aircall customers. It’s just a nice addition to the current feature set.

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