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Fiber cut knocks out internet for some in the northeast

Engadget Engadget 10/05/2016 Richard Lawler
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If your internet is or was out this evening and you live in the northeastern part of the US, you are not alone. Customers in New York City, Massachusetts and other surrounding areas are reporting outages, which can apparently be traced back to what Time Warner Cable has said are "multiple fiber cuts" at a network provider. Customers from Comcast and Cox have also reported problems, and the network provider in question, Level 3, says it is working on restoring service. In a statement, the company attributed the outage to third-party construction and said technicians are onsite. Time Warner Cable just updated us that repairs are "well under way" and it has restored service for customers in NYC, which matches what we're seeing on outage tracking websites like DownDetector.

Eric Mangan, Time Warner Cable:

Multiple fiber cuts at one of our network providers are affecting TWC phone and some TV services in the New York City area. We are in continual contact with the provider on its repairs and we have restored additional TV networks through our own facilities. We sincerely apologize for any inconvenience this situation has caused our customers

@Level3NOC (Twitter), TWC Help (Twitter), Time Warner Cable (DownDetector)

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