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Google live support app would share your Nexus phone's screen

Engadget Engadget 26/06/2016 Jon Fingas

Buying a Nexus device straight from Google can be a little intimidating to newcomers. It's not as if you can visit a Google store or your carrier for help, after all. If an Android Policeleak is accurate, however, you might not have to. The Android creator is reportedly working on a Google Support app that would offer live help somewhat akin to Amazon's Mayday. If needed, you'd have the option sharing your screen with a service agent -- they could walk you through changing a setting without having to guess what you're looking at. It's not certain what else is in store, but it's safe to say that chat would be part of the experience.

Just when it'd arrive is also murky, and that's presuming it happens at all. Remember that Android Silver program that was supposed to offer live support and never materialized? Yeah. With that in mind, leaked app visuals suggest that this isn't just a theoretical exercise. It wouldn't be shocking if Support showed up alongside this year's Nexus phones, giving you a safety net at the same time as you pick up that slick new handset. It wouldn't just cheaper and more direct to get Nexus hardware, in other words -- you'd get a special experience that gives rookies a reason to pick a Nexus besides the low price or pure Android.

Android Police

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