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Kiwi retailers recall Samsung Note 7

NZ NewswireNZ Newswire 2/09/2016

Kiwi mobile retailers are replacing customers' Samsung Galaxy Note 7s after the phone's battery was found to be fire-prone, prompting a global recall.

South Korean phone giant Samsung Electronics on Saturday announced it had recalled the flagship phone from 10 markets, having shipped about 2.5 million units since its launch two weeks ago, after finding some of their batteries exploded or caught fire.

Samsung said it was aware of 35 reports of affected Note 7 batteries, although none were in New Zealand.

Both Spark and Vodafone have now offered to replace the the phones.

Spark is offering to replace units with a new Note 7 or a different phone at any of its stores, while Vodafone said it was coordinating the local recall with Samsung and customers would be contacted.

Spark has also ceased sales of the phone.

The scale of the recall is unprecedented for Samsung, which prides itself on its manufacturing prowess.

The phone first launched in 10 markets in North America, Asia and the Middle East. Further roll-outs have occurred since in markets such as China, where sales started just this week. Its wider availability, set for coming weeks, is now on hold.

While there are occasional reports of phones catching fire or otherwise burning users, documented cases that lead to widespread product recalls remain relatively rare.

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