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Microsoft will fix Surface Pro 3 battery issues through software

Engadget logo Engadget 21/08/2016 Jon Fingas
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Microsoft was right about its hunch that Surface Pro 3 battery degradation was a software problem. The company reports that it has ruled out hardware as a cause for the shrinking battery capacity, and that it's working on a patch that should bring your Windows tablet back to normal. You'll get the fix as soon as it passes testing, Microsoft says. In the meantime, it's advising against asking for a hardware replacement.

The news isn't pleasing everyone. Surface Pro 3 owners have complained of paying steep replacement fees ($450 or more) to get new models that they're now learning aren't necessary. Also, some are worried that their slate's battery will be all but useless before the patch is ready, forcing them to pay for a replacement. Will these users get compensation for their troubles? We've asked Microsoft what it will do, and we'll let you know what it has to say.

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