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NZ airports 'pleasant enough': survey

NZ Newswire logoNZ Newswire 5/12/2016

Sub-par shopping, unruly children and overpriced food and beverage are common experiences travellers have shared about airports in New Zealand.

More than 300 New Zealanders completed a survey in which they shared their favourite and least favourite things about airports around the country.

Auckland Domestic Airport came in in last place, with Christchurch and Wellington coming in second-to-last equal; the general consensus was the check-in process, baggage claim wait and the friendliness of airport staff could be better.

However, cleanliness across all airports seemed to be high ranking.

Queenstown International Airport received the highest marks, and those surveyed enjoyed cleanliness, the range of bars and restaurants, and the bathrooms.

"Overall, travellers are generally content with the big terminals across the country. The majority have a positive airport experience, with 58 per cent of respondents saying their most recent visit was 'pleasant enough'," said Nathan Graham, regional sales manager at Cheapflights.

Just under 15 per cent of people admitted visiting duty-free was their favourite way to pass time, while others enjoy plane watching or eating; despite 34 per cent saying the refreshments are overpriced.

Flight delays and 'unruly' children displeased those in all airports, while queuing and parking were a pain in both Auckland and Christchurch.

In this years' survey, which is carried out every year by CheapFlights, a common complaint was the wifi, something that the survey hasn't encountered before.

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