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Shoppers urged to check gift return rules

NZ Newswire logoNZ Newswire 21/12/2016

<span style="font-size:13px;">Shoppers should check a store's return policy because finding the perfect Christmas gift for loved ones does not always work out, Consumer Protection says.</span> © Getty Shoppers should check a store's return policy because finding the perfect Christmas gift for loved ones does not always work out, Consumer Protection says. Despite our best efforts to find the perfect Christmas gift, we do not always get it right.

That is why shoppers should get in the habit of checking a store's return policy before they buy a product, the government's Consumer Protection manager Mark Hollingsworth said.

He said retailers were under no legal obligation to provide a refund or exchange a gift simply because a buyer changed their mind or the recipient did not want it.

Yet some stores do allow shoppers to return products for these reasons and offer an exchange or credit note.

"What each store does will be subject to store policy, such as the product not being damaged and proof of purchase being available," Mr Hollingsworth said.

"So make sure you do your homework on how the store would handle an unwanted gift before you buy."

"Of course, it's a different story if the product is faulty or was described incorrectly, as the retailer would then have to meet their obligations under the Consumer Guarantees Act as well as the Fair Trading Act."

More information can be found on the Consumer Protection website.

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