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The wireless FIIL Diva headphones are gorgeous but flaky

Engadget Engadget 30/08/2016 Kris Naudus

© Provided by Engadget

In a world where everything is increasingly wireless, most of us are still tethered by our headphones. Manufacturers have produced wireless headsets of all types, but they're still limited by issues like their control schemes and battery life. The FIIL Diva, which hits Kickstarter today, is a compact over-ear headset that hopes to create worry-free experience, but its finicky nature creates new headaches instead.

Out of the box the FIIL Diva certainly lives up to its name: It's gorgeous. The headset comes packaged inside a hard traveling case stamped with the logo of the company, in a typeface that makes me alternatively read it as "Fiii" and "Fili." The name is also on each side of the Diva, glowing a soft white when the device is on. When the lighting effect is off, the logo looks like silver metal, so it doesn't look cheap or incomplete like so many other products do when you deactivate their bling. No one would ever know these were supposed to light up.

The Diva is simple and classy, with rounded cups about two inches in diameter. The band is unadorned, and can be adjusted about an inch to accommodate larger heads -- but not that large. I was astonished at how small the whole package is, but delighted at how light it felt on my head and how little room it took up.

It also feels super premium. The ear cups and headband are lined with soft leather that's nice to touch and didn't make my ears sweat -- key to using these for a full work day. I even took them to the gym and worked my butt off on the elliptical, but my ears were fine. The softness is also great if you wear earrings: I put these on over some dangly hoops I was wearing and completely forgot I had jewelry on.

The right ear cup has a multifunction button that turns the headphones on and off, controls music playback and will also activate a voice telling you the current battery level. There's a little toggle switch next to it that controls the special "MyAudioFiilter" mode, which feed you surrounding audio so you can stay aware of your surroundings. I ended up pushing it by accident a lot. Luckily, a light push won't do much; it takes a double press to activate the filter, which lets in outside noise.

One of the Diva's big draws are the touch controls. There are no buttons other than the ones I've already described, but you can control music playback via a series of finger swipes on the right ear cup. Up and down will raise or lower the volume; right and left will skip tracks. The swipe has to start at the edge and go all the way across for a good shot at succeeding; even so, I found myself futilely pawing at the cup, trying to get it to register. When it worked it was great. But it takes a bit of practice.

To get more out of the headphones it helps to download the FIIL+ app for iOS or Android. Oddly enough the app asks you to log in with a social media account. As I had no desire to let FIIL access my Facebook or Twitter accounts just to use a pair of headphones, I logged in as "guest." The app will automatically detect the headset and display important info like battery life right on the first screen, including playback and standby hours. The battery on the Diva is great: When fully charged the app was listing 30+ hours of music playback, and even after using the headset for three full workdays I still had 30% left in the battery.

The app is the only way to access the 3D sound feature, which simulates the experience of listening to music in different sized rooms. The biggest of these is "hall," which I guess is sort of like being at a concert. But I don't go to live performances because I crave a distant echoey sound to my favorite songs, so this feature really didn't appeal to me.

Standard music playback is bright and crisp, and I found myself noticing details I often miss when using my earbuds. I listened to the entirety of Arcade Fire'sFuneral, and I was surprised how clearly I could hear the chimes I had never even noticed before against the more aggressive guitars and drums.

I also experimented with My AudioFiilter at the office and on the street, and found no measurable difference in audio quality. The voice prompt when you push the button should let you know which mode you're currently on, but the voice was too low, meaning that if I had music on I couldn't make out what was being said. Also, one of the recordings on my demo unit was still in Chinese. I figure this will be fixed in the final version, but it made figuring out which mode was active even harder.

There's also an opposite "Windy" mode that filters out wind noise; I tried this in a room with multiple fans and an AC and it screened out the sound quite well. But it won't help the constant pounding of your steps when you're walking or running, which felt more pronounced on the Diva than other headphones.

I eventually ignored these odd modes completely and stuck with the standard settings.

Outside of these audio tricks, the Diva is designed for convenience. That means the good battery life and the touch controls, but it especially applies to the voice control and motion sensing capabilities. The motion sensing is perhaps the marquee feature of the Diva headset. When you take the headphones off the music pauses, and when you put them back on the music should resume. It's a great idea: How many times have you taken headphones off and left the audio running because it took too long to fiddle with an app or find a tiny button? (The multifunction button on the Diva is pretty small.)

In practice, the motion-sensing is finicky. I would take the Diva off and put it down, only to find music still playing when I returned a few minutes later. It takes a little practice to get it right: The instructions say to pull the headphones apart when you take them off, but I also found it helped to snap my wrist a bit when I took them off, and to take them off quickly. If I took them off slowly and carefully, the Diva never really seemed to get the message. But if I was a little rough, the motion sensing was more likely to respond.

After some practice it became more reliable, but I can't say the same of putting the headphones back on. I tried pulling them, snapping them, praying; it didn't behave consistently and I often just used the multifunction button to turn them back on. I also had some issues with the music cutting out for no discernable reason, or skipping tracks. The problems were more likely to occur when I was walking around, which makes me think it might be an issue with the motion sensing in my demo unit.

Another thing that needs to work: The voice controls. In theory, I should have been able to say "Hey FIIL, play Arcade Fire," and it would play a track. I never got it to work. There was at least one instance where I was holding the Diva in my hand and I heard a voice say, "I'm sorry, I didn't quite catch that." I was talking to my roommate at the time, and at no point did I say "FIIL" or even "hey" so I don't know what the headset thinks it heard.

The FIIL Diva promises a certain level from freedom: Not just from wires, but from fiddly controls and constant charging. And the potential is certainly there. Like its namesake, the Diva was lovely to look at and performed beautifully. But also like some real divas, it could be incredibly temperamental and unreliable.

If you want to try out some luxurious headphones and don't mind a few growing pains, the FIIL Diva is on Kickstarter today for an early bird price of $129, with a final retail value of $149.

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