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Trustpower 'misled customers over price'

NZ NewswireNZ Newswire 18/08/2016

<p>Trustpower</p><p></p> © Getty Images


Trustpower is facing charges over claims it misled customers over the cost of a broadband deal.

The Commerce Commission has filed seven charges against the company in Auckland District Court, it said on Friday.

It alleges Trustpower breached the Fair Trading Act when it promoted and sold a deal between March and July last year which offered unlimited data broadband for $49 a month for 12 months.

The commission argues the $49 price was only available to customers who signed up for power and broadband at the same address on a 24-month contract.

Customers were also charged $79 for broadband during the second year of the contract - a fact which was only disclosed in smaller print in the terms and conditions at the bottom of advertisements.

The commission said Trustpower had co-operated with the investigation and intended to plead guilty.

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