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Vodafone fined for overcharging

NZ NewswireNZ Newswire 14/09/2016

Vodafone headquarters in Auckland. © Getty Images Vodafone headquarters in Auckland. Vodafone New Zealand has been forced to pay up after they were caught overcharging customers more than $92,000.

The mobile company was fined $162,000 in Auckland District Caught after directors pleaded guilty to making false price representations to Red Essentials customers between January and December 2014.

The Commerce Commission filed charges after Vodafone's billing system failed to apply a $10 discount to customers who signed up to the plan which was reduced from $79 a month to $69.

Customers, including a majority who were overcharged less than $1 each, have since been refunded.

"It is vital that businesses invest in making sure they have strong compliance processes that can support these types of promotional offers, particularly when selling products to a significant customer base," Commissioner Anna Rawlings said.

It's the fourth time in five years Vodafone has been sentenced for breaching the Fair Trading Act.

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