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We took our beloved pet dog for a wash and trim... and THIS is what happened him

Manchester Evening News logo Manchester Evening News 20/04/2017 Charlotte Green

© Provided by Trinity Mirror Plc A couple say they were ‘horrified’ to find their beloved pet dog had been shaved all over after taking him for a routine grooming trim.

Devastated Louise Thompson had dropped her two Saymoyeds, Dash and Neytiri, who she owns with her husband David, at Happy Dog Groomers on Bank Street in Rawtenstall on Saturday, April 8 - expecting them to receive their usual wash and trim.

But later that morning she said she received a voicemail from the grooming parlour, which the Thompson have used for the last three years, saying that five-year-old Dash’s fur was matted and needed to be ‘shaved short’.

Louise, of Ramsay Avenue in Bacup, prepared herself for Dash to have a few short patches of fur, but when she returned to the parlour she was appalled to find Dash’s long white coat had been shaved off.

Louise, 37, said: “When I went back to collect my dogs at lunchtime I couldn’t believe my eyes, I almost didn’t recognise Dash, I was horrified and lost for words. I collected my dogs put them in the car and cried feeling like I had let him down by allowing someone to do this to him.”

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The Samoyed breed have a special double layer coat that insulates them from heat and cold.

Beautician Louise, who runs ‘Face by Louise’ at Blemish Clinic in Edenfield added: “I understand Dash can be hard to brush as he’s a big softy and cries whilst he’s being brushed but that’s just Dash.

“At the very least, I should have been fully consulted and had all the potential implications explained to me and certainly made aware that his coat may never grow back properly and he would need keeping out of the sun or lotion applied.”

Louise and David received a refund from the grooming parlour, but say this does not cover the cost of a coat and special sun lotion to protect him out of doors.

David, 42, added: “Dash seems in shock, he’s very timid. It’s like he’s naked. With the summer approaching it’s going to be really difficult for him to go for walks.

“It’s upsetting to see him like that, he’s lost a lot of confidence and he’s half the size he was before.”

But Richard Coop, owner of Happy Dogs, says that he informed the owners he would have to shave Dash due to the level of matting in his coat.

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He said: “I wouldn’t shave any dog off unless the owner wanted me to shave it, unless it was the kindest thing to do for the dog. The owners are always made aware the dog is going to be shaved short. In this instance when I was brushing Dash’s knots out he was whimpering on the table and it was hurting him. The matted fur was pulling on his skin.

“I left a voicemail for Louise saying his coat was matted and I was going to have to shave him off and she said ‘ok chuck’. I said you just need to be prepared because he’s going to look very different.

“I have worked with animals my whole life, I used to work with the RSPCA all over the North West. I do know a Samoyed shouldn’t get shaved off but in extreme circumstances, when they are extremely matted, you’re not left with much choice.

“We gave them a refund for the dog they were not happy with.”

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