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Zendesk Buys Zopim, Will Add Its Live Chat Platform To Its Cloud-Based Helpdesk Solution

TechCrunch TechCrunch 10/04/2014 Ingrid Lunden

Zendesk, the cloud-based helpdesk startup, has made what looks like its first acquisition: it has announced that it is buying , whose flagship product is piece of live chat software that is used by some 120,000 websites. Terms of the deal were not disclosed, but we are trying to find out.

As a result of the acquisition, Zendesk will be phasing out its own chat software and integrating Zopim’s “superior” one into its platform, writes Adrian McDermott, SVP of product development, in a announcing the news.

This is an interesting development for Zendesk as it inches towards an IPO. Zopim is based in Singapore, and its entire team is joining Zendesk. This potentially gives the San Francisco-based company a bolted-on extension into having operations in Asia (although it’s not clear whether the Zopim team will stay in Singapre or relocate; again we’re trying to find out).

“We acquired Zopim to accelerate our chat functionality and to bring our users a beautifully simple product they can use to engage their customers in real-time,” writes McDermott. “Zopim has a great track record of providing tools for proactive customer experiences to customers worldwide. They offer both free and paid plans for customers, and have focused on making their product intuitive, transparent, and fun.”

Zopim had raised since being founded back in 2008.

More to come.

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