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Calls to refund dodgy washing machines

AAP logoAAP 15/08/2016 By Anna Hitchings

A consumer watchdog has encouraged those affected by washing machine fires to seek refunds after almost 300 incidents in the past three years.

Consumer group Choice released the statement on Monday after two people were taken to hospital for smoke inhalation after a Samsung washing machine burst into flames on Saturday in Sydney's west.

"Choice is encouraging consumers to seek refunds if they have a dodgy Samsung top loader washing machine in their home, following yet another house fire in NSW over the weekend," the statement read.

Saturday's incident prompted NSW Innovation and Regulation Minister Victor Dominello to urge Samsung consumers to claim a replacement or a refund on their machines.

Yet Choice has encouraged consumers to push for refunds over replacements.

"With tens-of-thousands of these machines still in homes across the country, and concerns raised around the adequacy of a repair being offered by Samsung, we encourage anyone with a dodgy Samsung top loader to put their family first and seek a refund," Choice spokesman Tom Godfrey said in the statement.

"While some consumers have exercised their right to a refund, following guidance from Samsung, many machines caught up in the recall have been repaired."

Mr Godfrey told AAP at least 297 machines had failed or caught fire since May 2013, after Samsung issued a product recall.

Samsung said in a statement it was investigating the incident and working with NSW Fair Trading.

"Samsung is in contact with the purchaser of the washing machine and has offered support to their mother, Ms Imer, who was in possession of the washing machine involved in the incident," the statement read.

""Samsung deeply regrets this incident and is relieved to learn that Ms Imer has returned to her family."








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