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Which Airlines Are The Quickest To Respond To Complaints On Twitter?

GET.com logo GET.com 1/12/2018 GET.com

This article was originally on GET.com at: Which Airlines Are The Quickest To Respond To Complaints On Twitter?

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Customers have gotten used to having the ability to voice their complaints against companies instantly using Twitter and other social media platforms. Airline passengers are among the most vocal when it comes to sharing their dissatisfaction publicly. This has many people wondering if airlines actually listen when customers sound off online.

New data has been gathered regarding how long it takes specific airlines to respond to Twitter complaints. The average response time for all North American airlines is 20 minutes. Here's a look at the five fastest airlines:

1. JetBlue (4 minutes and 50 seconds)

2. Virgin America (4 minutes and 56 seconds)

3. Alaska Airlines (5 minutes and 10 seconds)

4. Southwest Airlines (6 minutes and 36 seconds)

5. Air Canada (9 minutes and 1 second)

Here's a look at the North American airlines with the slowest response times:

1. WestJet (10 minutes and 47 seconds)

2. Spirit Airlines (14 minutes and 15 seconds)

3. American Airlines (20 minutes and 19 seconds)

4. Delta Air Lines (31 minutes and 4 seconds)

5. United Airlines (1 hour and 34 minutes)

Here are the airlines with the fastest response times when it comes to the European, Middle Eastern and African markets:

1. Lufthansa (9 minutes and 15 seconds)

2. Etihad Airways (11 minutes and 21 seconds)

3. Ryanair (16 minutes and 23 seconds)

4. Icelandair (19 minutes and 57 seconds)

5. KLM (20 minutes)

Here are the airlines with the slowest response times when it comes to the European, Middle Eastern and African markets:

1. Virgin Atlantic (20 minutes and 37 seconds)

2. Qatar Airways (1 hour and 39 minutes)

3. Emirates (3 hours and 39 minutes)

4. EasyJet (4 hours and 17 minutes)

5. Finnair (5 hours and 33 minutes)

Is public venting really the way to go when it comes to getting a response that makes a difference from airlines? It turns out that sending a complaint regarding an experience via private message could actually be more beneficial. This gives representatives from an airline an opportunity to try to correct a situation before facing the scrutiny that comes from comments that are posted publicly.

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