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25 Things You Should Never Say to Customer Service

Best Life Logo By Alex Daniel of Best Life | Slide 1 of 26: Emotions tend to run high when you're interacting with customer service reps. If you’re calling them or approaching them in a store, chances are you have a problem you are hoping they can help solve. You might be stressed out because you’re being charged more than you think you should be or because something you just bought is not working. And before you know it, things can escalate.With tensions running high, it’s easy to say the wrong thing—perhaps disrespecting the person you’re speaking to, giving them inaccurate or unhelpful information, or undercutting your efforts to fix your problem. And it's possible that you have no idea that what you’re saying is only making matters worse. To understand common mistakes customers make, we surveyed customer service experts and pulled together these 25 things to avoid saying or doing when trying to get better customer service. And for more customer service tips, here are 15 Genius Tricks for a Reaching Customer Service Rep Way Faster.

25 Things You Should Never Say to Customer Service

Emotions tend to run high when you're interacting with customer service reps. If you’re calling them or approaching them in a store, chances are you have a problem you are hoping they can help solve. You might be stressed out because you’re being charged more than you think you should be or because something you just bought is not working. And before you know it, things can escalate.

With tensions running high, it’s easy to say the wrong thing—perhaps disrespecting the person you’re speaking to, giving them inaccurate or unhelpful information, or undercutting your efforts to fix your problem. And it's possible that you have no idea that what you’re saying is only making matters worse. To understand common mistakes customers make, we surveyed customer service experts and pulled together these 25 things to avoid saying or doing when trying to get better customer service. And for more customer service tips, here are 15 Genius Tricks for a Reaching Customer Service Rep Way Faster.

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