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GrabCar Fined S$16,000 For Leaking 120,747 Customer Data In Marketing Emails

Vulcan Post logo Vulcan Post 6 days ago Zafirah Salim
a green truck parked in front of a car: GrabCar Fined S$16,000 For Leaking 120,747 Customer Data In Marketing Emails © Provided by Vulcan Post GrabCar Fined S$16,000 For Leaking 120,747 Customer Data In Marketing Emails

Singapore ride-hailing firm GrabCar has been fined $16,000 for breaching the Personal Data Protection Act.

Out of the 399,751 marketing emails that it sent out, 120,747 of customers’ names and mobile numbers were leaked.

This happened back in December 2017 due to an e-mail mismatch, where the affected customer’s data was disclosed to only one other individual in each case.

To put things in perspective, the e-mail was sent to User A as intended, but User B’s name and mobile phone number was reflected in the e-mail instead.

GrabCar found that the incident was caused by the incorrect assembly of customer information from different database tables.

Following the leak, GrabCar promptly notified the relevant authorities and immediately changed its practices.

These changes included requiring “a third person to perform sanity checks of the data before triggering any new campaigns” as well as plans to incorporate privacy by masking mobile phone numbers in marketing plans, said Tan Kiat How, the Commissioner for the Personal Data Protection Commission.

Featured Image Credit: Vincent Wee

The post GrabCar Fined S$16,000 For Leaking 120,747 Customer Data In Marketing Emails appeared first on Vulcan Post.

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