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We debited the bill twice: SP Group notice of excess deduction of customer’s bill is a scam

The Independent logo The Independent 8/8/2022 Hana O
© The Independent Singapore

In yet another attempt to lure recipients into clicking phishing links, scammers are now posing as SP Group, this time in the form of an excess deduction on customers’ bill amounts.

The possibility of paying more than needed and an option for a refund may push unsuspecting recipients to click the link that would otherwise enable scammers with access to private information.

A Facebook page Complaint Singapore member raised awareness of the new scam which consists of a notice from SP Group.

“Dear Clients, our financial team lets us know recently that we debited the bills twice so we created for each customer a link to request a refund please click the link as soon as possible (sic).”

Photo: FB screengrab/Complaint Singapore © The Independent Singapore Photo: FB screengrab/Complaint Singapore

The message contains a link posing as an invoice, a reminder that it is valid only for 24 hours and the amount of S$347.54.

“We wish to alert members of the public about a recent phishing message claiming that SP Group has made an excess deduction of customers’ bill amounts,” said SP Group in a Facebook post on Aug 5.

“This is a scam. If you receive this or other similar messages, do not respond or click on any links provided,” it advised.

Photo: FB screengrab/SP Group © The Independent Singapore Photo: FB screengrab/SP Group

SP Group confirmed there had been a rise in impersonators and scammers claiming to be from the company and other service agencies.

The scammers may mimic SP Group’s email addresses, text messages, website content and design, SP App and its content, as well as the brand logo and tagline, “Empowering the future of energy.”

SP Group reminded the public to be alert to unsolicited or suspicious text messages, emails or phone calls impersonating representatives from the company./TISG

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