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Diesel engine. VW dealerships are scammers

Edmunds.com logo Edmunds.com 4/28/2016 Richard Fleming

Not sure why I couldn't select anything but gas models from the drop-down list here but I have the 2012 TDI SE with automatic. The car was in the dealership so many times for repairs and recalls that the salesman joked about how he saw us there all the time. Very amusing. The windows got noisy when moving them up and down. We had wind noise from the windows that took two trips to the dealership to get corrected. The vehicle came to us from the factory with damage to the interior trim in five places. We had ordered ahead of time and that's the thanks we get? The "leatherette" vinyl looks nice but is very stinky for years from off-gassing. The rubber matts are very smelly, too. Cloth wasn't available with an automatic transmission which is stupid. You're forced to buy a sunroof you don't want and smelly vinyl seats. I can go on but the real scandal is how we started having problems with the emissions system near the end of the warranty. We took the vehicle to Fairfield Volkswagen three times for "repairs". The first one was them turning off the issue in the computer and telling us to wait and see. The same problem happened again (the urea system told us it would shut off the car in X miles). The third time they said they had done this and that. Well, then the warranty expired and the same problem happened again. I took it to another VW shop in Cincinnati and had to fight to get VW to cover the repair under warranty. Well, apparently that "repair" didn't actually repair anything. My spouse, when it acted up again, took it back to Fairfield because we started having tire pressure warnings. They replaced all four tire sensors, claiming they were faulty. They also claimed the entire urea system needed to be replaced. He ended up paying $2400 for these repairs – repairs that had allegedly been done already by the other dealership under warranty. The reason the tire pressure light had come on? There was a nail in the back tire that VW never found and repaired. None of those tire sensors were actually bad. I bet the urea system had already been repaired by the other dealership and Fairfield knew it could scam my spouse because he's too nice a person so they probably either ripped out the replacement system or just charged us for something they didn't even do. So, we have a car with poor resale value thanks to DieselGate and it's a ticking time bomb, knowing VW's legendary reputation for reliability. And we can't rely on the dealerships to even remove a nail from a tire rather than charge us thousands for alleged repairs to things that should have been fixed before and which weren't a problem in the first place. VW doesn't just lie to the world its dealerships have a reputation for lying to customers.

Average Rating : 2

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