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GM Sends Letters Urging Owners to Repair Recalled Cars

Motor Trend logo Motor Trend 8/19/2014 Kelly Pleskot

Automakers can issue recalls, but there is no guarantee customers will actually follow through with repairing their vehicles. This month, General Motors CEO Mary Barra sent letters to 1.9 million customers who have not yet fixed ignition switch problems on their recalled cars.

One letter urged more than 1 million owners to order replacement parts for their vehicles. Another letter went out to about 875,000 owners who placed an order but have not yet taken the cars to the dealership to get fixed.

2007 Chevrolet Cobalt Sedan Front View© Provided by MotorTrend 2007 Chevrolet Cobalt Sedan Front View

GM has replaced more than 806,000 ignition switches out of the estimated 2.59 million that may switch out of the "run" position during operation. Around 13,000 owners have ordered parts online, which is an alternative to ordering through the dealership. But despite the progress, it is unlikely all recalled vehicles will receive a fix. The average recall completion rate, according to the National Highway Traffic Safety Administration, is only 75 percent, and the figure is usually significantly lower for older vehicles like those involved in GM's ignition switch recalls.

To help increase the number of vehicles that get fixed, GM has issued a website that gives specific recall information by make and model year. GM owners can look up their particular vehicle and receive instructions on what steps to take. GM expanded the website Friday to include information on more recalled vehicles, including 1998-2002 Oldsmobile Intrigues, 2010-2014 Chevrolet Camaros, and other models.

GM has attributed 13 deaths to its ignition switch recalls, although there may be more according to some sources. GM issued a compensation fund for victims and families that began accepting claims August 1.

Source: The Detroit News


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