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Last Cadillac I will own

Edmunds.com logo Edmunds.com 6/16/2016 22jrm

Purchased a $90,000 2016 Cadillac Escalade ESV only to find engine coolant on garage floor. Ended up finding out engine was sent out of the factory with bad left engine head. Ended up with motor of the Brand new engine stripped down to motor block in small town GM shop with parts laying all around to be fixed. Asked Cadillac to exchange vehicle since I will never trust this engine and didn't not purchase used or refurbished and told warranty fixed it and that is all they will do. So I spent all this money to have a dependable family vehicle thinking I had the best customer support since it was Cadillac. I was wrong.

Average Rating : 1

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