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Liked the flex until it tried to kill my family!

Edmunds.com logo Edmunds.com 8/17/2015 MarciaT

Was looking for a large, safe family vehicle to replace my minivan that was totalled in Feb of 2015. Found the ford flex. Loved the size, comfort and technology! Hate the gas mileage!! Ford should be ashamed of themselves! If my minivan gets 30mpg on trips - so can the flex! It gets 17!! 17 mpg - pathetic! Anyway - on Thurs Aug 13, on a vacation with my kids in the smoky mountains and the steering starts acting a little strange. No lights or warnings. Stopped to check power steering fluid and figured out its electrical - no fluid! We called 2 ford dealers and were told its fine and get it checked when we get home. Was told there is 1 recall on fuel delivery module - thats it. We continued our day and on the 2nd largest mountain on the entire east coast- Clingmans Dome - the power steering warning lite comes on. It bongs 5 times and BOOM - NO POWER STEERING. None! On a huge mountain. Took all my husband had to wrestle it away from a guard rail - avoid traffic and stop it so we didnt dive off the cliff!!!!! 2 1/2 hours to get a wrecker to bring us off the mtn! 2 traumatized kids that dont want to drive in the flex ever again! 2 hour drive to the Knoxville airport to get a one way car rental because locals wont do a one way rental. Do you know what Ford corporate says??? We would like to say that cars come off the assembly line perfect - but - they dont. Thats why theres a warranty!!!! Are you kidding me?? We could have died - LITERALLY! Will they reimburse me for the car rental? NO. Will they help me get my car back? No! I have to get out of work. My husband must get out of work. We must drive 3 hrs- each way- to get the car. Asked why they dont care that the car almost killed us? No response. Asked if they would be upset if I went on tv to warn others. They said sorry you feel that way. He will call me next week to see if we got the car back. DONT BUY A FLEX! DONT BUY A FORD! I used to like fords! My kids and I will never buy another Ford vehicle! They should be ashamed of themselves!!!!!!!!!

Average Rating : 4

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