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TRUCK GOOD - CUSTOMER SERVICE HORRIBLE

Edmunds.com logo Edmunds.com 8/6/2015 Jeff chenery

The truck is good but developed a shimmy when starting off up to 10 MPH. We asked the service department at the dealership to look at it over a year ago and at that time they did not acknowledge that there was a problem. We continued to note the problem every time we went to the dealership. Finally the dealership did acknowledge the issue in May but have been unable to fix the issue. We contacted FORD CUSTOMER SERVICE three weeks ago and have not spoken to anyone from their regional management group. We did receive 1 message on the 30th but have not been able to get anyone to call us back since. Also really low gas mileage compared to what was said on the sticker. Ongoing saga.

Average Rating : 2

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