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This Is the Least Trusted Fast Food Chain in the U.S., According to Data

Best Life Logo By Amber Raiken of Best Life | Slide 1 of 16: We may not depend on fast food restaurants to provide the healthiest eating options, but we do bank on them for quick and easy meals on the go for those busy days when we don't have enough time for a full sit-down meal—or for those days when some fries, a spicy chicken sandwich, and fountain soda just sound too good to pass up. Even though fast food chains tend to get a bad rap, customers say some are more dependable than others, especially amid the COVID-19 pandemic when restaurants of all kinds have undergone a whole slew of changes to keep feeding customers and help stop the spread of the virus. Curious to find out how your favorite fast food option stacks up against the rest? At Best Life, we looked at the 2020-2021 American Customer Satisfaction Index (ACSI) Restaurant Study to discover which fast food chain is the least trusted of them all.For this study, ACSI randomly contacted 19,423 customers via email between April 2020 to March 2o21 and asked them to discuss their restaurant experiences, including the most popular fast food chains in the country. The respondents evaluated more than 20 chains based on 10 different factors: accuracy of food order, food quality, beverage quality, variety of food, variety of beverages, layout and cleanliness, courtesy and helpfulness of waitstaff, the speed with which food was received, website satisfaction, and the reliability of the restaurant's mobile app. Those results were then used to calculate an overall customer satisfaction score out of 100 for each fast food chain. At Best Life, we looked at the restaurants that received a below-average score (under 78) to see which fast food chains in the U.S. are the least trusted. Read on to find out which popular fast food option customers have the most complaints about!RELATED: This Is the Least Trusted Retailer in the U.S. Right Now, Data Shows.Read the original article on Best Life.

This Is the Least Trusted Fast Food Chain in the U.S., According to Data

We may not depend on fast food restaurants to provide the healthiest eating options, but we do bank on them for quick and easy meals on the go for those busy days when we don't have enough time for a full sit-down meal—or for those days when some fries, a spicy chicken sandwich, and fountain soda just sound too good to pass up. Even though fast food chains tend to get a bad rap, customers say some are more dependable than others, especially amid the COVID-19 pandemic when restaurants of all kinds have undergone a whole slew of changes to keep feeding customers and help stop the spread of the virus. Curious to find out how your favorite fast food option stacks up against the rest? At Best Life, we looked at the 2020-2021 American Customer Satisfaction Index (ACSI) Restaurant Study to discover which fast food chain is the least trusted of them all.

For this study, ACSI randomly contacted 19,423 customers via email between April 2020 to March 2o21 and asked them to discuss their restaurant experiences, including the most popular fast food chains in the country. The respondents evaluated more than 20 chains based on 10 different factors: accuracy of food order, food quality, beverage quality, variety of food, variety of beverages, layout and cleanliness, courtesy and helpfulness of waitstaff, the speed with which food was received, website satisfaction, and the reliability of the restaurant's mobile app. Those results were then used to calculate an overall customer satisfaction score out of 100 for each fast food chain. At Best Life, we looked at the restaurants that received a below-average score (under 78) to see which fast food chains in the U.S. are the least trusted. Read on to find out which popular fast food option customers have the most complaints about!

RELATED: This Is the Least Trusted Retailer in the U.S. Right Now, Data Shows.

Read the original article on Best Life.

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