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This Is the Least Trusted Fast Food Chain in the U.S., According to Data

Best Life Logo By Amber Raiken of Best Life | Slide 2 of 16: ACSI customer satisfaction score (out of 100): 77This popular sandwich restaurant was only one point away from an average customer satisfaction score. But it was down two points from the 79 it scored on the 2020 survey.On the consumer review site Trustpilot, Arby's has a mere 1.9-star overall rating out of 5, with many customers noting that the items the fast food chain is best known for are lacking."I have tried sandwiches that sound great. But I have never been able to enjoy one," one Arby's customer wrote about a location in Ohio. "The hot sandwiches are never even warm—at best, cool to room temperature. Got one of the fish ones. The portion was great but cold fish, gross. …  I will not go there anymore."

15 Arby's

ACSI customer satisfaction score (out of 100): 77

This popular sandwich restaurant was only one point away from an average customer satisfaction score. But it was down two points from the 79 it scored on the 2020 survey.

On the consumer review site Trustpilot, Arby's has a mere 1.9-star overall rating out of 5, with many customers noting that the items the fast food chain is best known for are lacking.

"I have tried sandwiches that sound great. But I have never been able to enjoy one," one Arby's customer wrote about a location in Ohio. "The hot sandwiches are never even warm—at best, cool to room temperature. Got one of the fish ones. The portion was great but cold fish, gross. …  I will not go there anymore."

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