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Woman Calls 911 On McDonald's Over Delayed Nuggets Order

International Business Times logo International Business Times 6/16/2017 Steven Klett

© Provided by IBT US Police in Waco, Texas, proved they take emergency calls seriously when they arrived at a McDonald's drive-thru lane in response to a customer demanding free Chicken McNuggets. 

The department fielded a 9-1-1 call from the management at the fast-food chain on Friday night at around 11 p.m. The customer was complaining that her chicken nuggets were taking too long to cook and that she should get the nuggets for free. She refused to budge from the drive-thru even though multiple cars had accumulated behind her.

When the police arrived she offered her complaint to the officers, including her demand that she shouldn't have to pay.  

"The woman, who still was parked in the drive-thru lane, told officers she was upset because it was taking so long for her order to arrive and that she thought the nuggets ought to be free," said Waco Sgt. W. Patrick Swanton to local news source KWTX on Monday.

While the complaint took the matter to the extreme, it has precedent. A Miami McDonald's in 2014 offered a special promotion guaranteeing a free lunch order if the drive-thru order wasn't completed in 60 seconds, according to the Miami Herald.  

That promotion was local only to Miami and during lunch hours on weekdays. In Waco, however, the unnamed customer was given her money back, refused her demand for free nuggets and was sent on her way, according to Swanson. 

"Yes, we actually tied up two officers on this call," Swanton said to KWTX.

On the police department's Facebook page, Swanson posted a note Saturday and expressed disbelief at the call. "Yes it happens!! We actually had the chicken nugget call last night!" read the post. "Waco PD, where life is never normal," Swanson added.

While the incident can be considered mostly trivial, it comes from a city that has a long history of bloody conflicts involving the law. It was chosen as the site for the state-designated official museum of the legendary Texas Rangers law enforcement agency founded in 1823.

The Central Texas city gained national attention in 1993 with the Waco Seige. The siege was started when agents in the Bureau of Alcohol, Tobacco, and Firearms Department attempted to raid a compound where Branch Davidians, a religious sect, were housing illegal guns.

The standoff lasted for 51 days and eventually saw the destruction of the compound when the FBI launched an assault, driving out the inhabitants with tear gas. In total, 76 people died. 

In May 2015, there was a violent dispute among biker gangs that broke out at a Twin Peaks restaurant. Police intervened in an incident that left nine dead and 18 injured, as well as 177 arrests.

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