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50 Secrets Your Boss Won’t Tell You—but You Need to Know

Reader's Digest Logo By Charlotte Hilton Andersen of Reader's Digest | Slide 1 of 50: Your natural temperament may be cynical, sarcastic, or ultra low-key but if you have a job working with customers or clients you need to figure out a way to do your best Pollyanna imitation—especially if the client seems bored. 'When dealing with a potential client that is showing signs of 'lack of interest,' employees need to be able to make responsive judgment calls and steer the conversation to a more uplifting and interesting manner,' says Cody Schuldt, president and CEO of Spartan Digital.

Don't be such a downer

Your natural temperament may be cynical, sarcastic, or ultra low-key but if you have a job working with customers or clients you need to figure out a way to do your best Pollyanna imitation—especially if the client seems bored. 'When dealing with a potential client that is showing signs of 'lack of interest,' employees need to be able to make responsive judgment calls and steer the conversation to a more uplifting and interesting manner,' says Cody Schuldt, president and CEO of Spartan Digital.
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