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How a thank-you note could actually cost you that job

CNBC logo CNBC 3 days ago

Nobody really has a grip on thank-you notes.

People like them, and practically everyone recommends sending them. But they won't get you that job.

Or maybe they will.

Omari M. W. Allen, marketing manager at a digital media company, said he likes receiving thank-you notes and they can give a candidate an edge if the hiring panel is choosing between two equally qualified people. But Allen also said they're not a deal-breaker.

A commenter on LinkedIn said they strike the wrong note.

Michael Neece, CEO at InterviewMastery.com, said they're more relevant than ever. "Hiring managers expect it immediately after the interview," Neece said. "Otherwise, they'll conclude you are not interested."

And most hiring managers (91 percent) in an Accountemps survey said they like to be thanked.

So which is it? And what's the best way to do it?

The answer is, it depends.

Related video: Here's how to write the perfect post-interview email

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Brian Berdan, vice president of product management at a telecommunications firm, admits to this disconnect. In the many hiring decisions he's made, a thank-you note was never a consideration. "I was more about their competence than their etiquette," he said.

In fact, Berdan counsels his own kids who are entering the job market to thank interviewers, though it's probably not going to make a difference, unless the hiring manager is in an older demographic.

"Then it's more likely you'll encourage someone who is looking for it," he said. And he himself would always write one, he said. "I don't want to leave anything to chance."

After writing thank-you and follow-up notes, a client of Regina Duffey Moravek was able to keep the door open longer during an interview process.

"She went into greater detail about relevant work where the employer had overlooked it on the resume," says Moravek, an HR professional with Bravely, a confidential HR and workplace coaching platform.

"The candidate was then given an informational interview — another shot with the employer," Moravek said.

There are instances, however, where a thank-you note can actually hurt your chances of getting hired. Here are a few ways not to do a thank-you after the interview.

Canned emails get a thumbs-down

Use fresh, original phrases and tailor it to the interview, especially if you made a connection. In the time it takes to search online for examples of thank-you notes, you can jot down some phrases and recollections from the interview. If the recruiter mentioned an upcoming company initiative to use a new communication platform, look for a link to a news story about it.

Email is OK

A speedy email is best.

No need to dredge up stationery or trot out your best handwriting. So if you're younger and can't write in attractive cursive, no problem. And if you're older but don't have great handwriting, no worries, either.

To some employers, snail mail may come off as desperately old-school and worse, slow. Say four other candidates send an email the same day of the interview, and you mail your note. Hiring managers may already be making their decision while your note is in transit.

Skip social media

Don't use social media channels to communicate. "You don't know how often that person is checking his or her channels, and the message can easily get lost," said Vicki Salemi, a career expert at Monster.com in New York.

Don't sound like a stalker

Avoid mentioning any personal details about the interviewer you might have come across in a Google search.

And if you're wondering how formal or informal to be, it's better to err on the side of formality. "I've never seen a candidate not get the job because he or she was too formal during the interview process," Salemi said. Being too casual, on the other hand, can be a red flag.

Don't be too enthusiastic

Make sure you don't emphasize anything hinting of desperation or neediness. "For example, how long you have been searching for a job," Salemi said.

You want to show some enthusiasm, but your excitement should be for the company and the role you'd be filling. "Be succinct, but also tie it back to the purpose," Salemi said. "Add something specific you enjoyed learning about the position."

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