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Wells Fargo customers furious over second service outage in a week

Business Insider logo Business Insider 2/7/2019 Meira Gebel

Video by Newsweek

Wells Fargo customers were are unable to use debit cards or access online banking because of a systems issue causing intermittent outages, the company said Thursday morning on Twitter.

The outage seemed to be nationwide, with customers taking to social media to express their concerns and grievances. Some customers said they were experiencing difficulty buying gas and getting to work, while others were unable to purchase food or pay bills.

It is unclear how many customers are impacted by the outage, though a spokesperson confirmed the outage to an NBC affiliate, saying customers can reach "branch and contact center" employees for assistance.

A statement on the company's Twitter account at 9 am ET Thursday told customers to check back for updates, while its website seemed to be completely offline.

"We apologize to our customers who may be experiencing an issue with our online banking and mobile app," Wells Fargo tweeted. "Thanks for your patience while we research this issue. If you are impacted, please check back here for updates."

a screenshot of a cell phone© Wells Fargo

This is the second service outage in less than a week for the bank, which had to apologize last Friday for a similar issue.

Wells Fargo did not immediately respond to requests for comment made by Business Insider.


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