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Smart toys are a minefield, for both toymakers and parents

CNET logo CNET 2/24/2017 Alfred Ng

Woobo is a cuddly interactive toy that talks to kids. Also, it records their conversations. © Provided by CNET Woobo is a cuddly interactive toy that talks to kids. Also, it records their conversations. It's a source of anxiety for any parent: getting rid of your child's beloved toy.

That's exactly what regulators in Germany told citizens to do with My Friend Cayla. And it wasn't enough to just throw Cayla away; parents actually had to destroy the blonde, peppy-looking doll.

That's because the regulators had labeled those smart toys, which record conversations with kids, as "hidden espionage devices." My Friend Cayla had been accused of asking children personal questions, like their favorite shows and toys, and saving the data to send to a third-party company that also makes voice identification products for police.

Just a day after the German ban was announced, Toy Fair kicked off in New York -- and smart toys were all over the place. Teddy Ruxpin, the storytelling bear beloved by '80s babies, returned with a high-tech makeover, as did Hologram Barbie, a voice-assistant animated sequel to the controversial Hello Barbie. Toy Fair also featured smart toy newcomers like Woobo, essentially a cuddly version of the Amazon Echo and Google Homespeakers.

The contrasts illustrate the fine line between protecting one's privacy and the desire to create compelling and engaging products. It's the same broader debate that's raging throughout the technology and consumer electronics world, with companies like Google hoovering up personal data to better serve you ads. Only this time, the issue affects impressionable children.

Smart toys are a multibillion-dollar industry that's only getting larger as more kids are growing up connected and clamoring for the next high-tech distraction. Parents are flocking to connected toys for tots, with IDATE predicting that smart toys revenue would reach $8.8 billion by 2020.

The booming market could be blowing up even faster, if only children's online privacy concerns weren't in the way, the toy industry lamented at the show. While parents are looking out for their kids' safety and privacy, toymakers say data collection is necessary to make the next generation's iconic toy.

Playing with privacy

The Children's Online Privacy Protection Act, passed in 1998, requires companies targeting kids under 13 to get consent from parents before collecting personal information from children, as well as allowing parents to review any data a company collects on their kids. The data also must be deleted within 30 days of its use. COPPA's author, Senator Edward Markey (D-Mass.) questioned the makers of My Friend Cayla for potentially violating the act "given the sensitive nature of children's recorded speech."

Cayla doll: The My Friend Cayla doll raised privacy concerns and was banned in Germany. © Getty Images The My Friend Cayla doll raised privacy concerns and was banned in Germany. The toy industry, unsurprisingly, takes a different view.

"To take smart toys to the next level of engagement and give kids what they want, you have to take data and create an engaging experience that's connected to their friends and based on their persona," Krissa Watry, the CEO of Dynepic said. Dynepic is behind iOKids, a social media platform for children and their parents.

Watry originally tried to create a smart toy but stopped after finding security and privacy for children a massive burden for toy companies -- a similar fate she's seen among her peers.

"This is why the 5-12 category sucks," Watry said at the Digital Kids conference on February 20, commenting on COPPA's restrictions on toy innovations. Companies have been moving cautiously when it comes to smart toys because children's privacy is held under much higher scrutiny.

One mistake, and you could end up being banned in Germany.

Parental control

The folks at Woobo are walking that thin line with their smart toy, a cuddly companion with a screen for a face, touch sensors on its belly and microphones around its head. They're looking to develop a voice assistant that learns how to talk with kids -- mispronunciations and all.

To do that, it needs to keep recordings of children playing with it so the artificial intelligence can learn how to process language, said Tony Landek, Woobo's product manager. It's the same reason Amazon saves all its voice data from the Echo and Apple with Siri recordings. The difference is that Amazon and Apple aren't primarily recording children.

Landek said Woobo plans on abiding by COPPA's regulations and deleting all recordings stored within 30 days. His hope is that the artificial intelligence learning is so efficient that eventually, it wouldn't need to store recordings in the future. But he admits that's a pipe dream, so his solution for now is to be as transparent as possible about storing children's data.

It's still in the works, but Landek is considering a dashboard where parents can see everything that's being recorded in a simple way, and delete it if they'd like. He believes that with smart toys, privacy isn't the issue, transparency is.

"We've talked to a lot of parents and they think that's awesome that their toys can improve over time with their kids talking to it," Landek said. "We tell them what data we're going to collect, and they don't seem too flustered by it."

No kidding

People in the industry argue that parents don't care that companies are watching their kids, they just want to be aware of it.

Toymakers see collecting data on children as a necessity to making smart toys better. With social media giants like Facebook and Google collecting data on users to make their products better, toy companies feel they are being excluded from a treasure trove.

"The government would love to make a zero-data policy on kids," Watry said. "We as an industry need to stop them, because the only people who will win is everybody else."

The Electronic Privacy Information Center, which first accused My Friend Cayla of violating COPPA laws in a U.S. Federal Trade Commission complaint, is firmly against constant surveillance on kids.

"It sounds really dystopian to me, to have to train kids to guard themselves against surveillance."
Claire Gartland

Children are particularly vulnerable to ads, and susceptible to psychological development issues when raised getting used to toys that record their conversations, Claire Gartland, EPIC's director said.

Toys that kids trust and confide in as friends shouldn't be used as data mining tools, she said. Genesis Toys, the company behind My Friend Cayla, did not respond to requests for comment.

"It sounds really dystopian to me, to have to train kids to guard themselves against surveillance," Gartland said. "There's no reason these voice recordings need to be retained indefinitely."

For now, it's the easiest way to improve how connected toys play with kids, and it's only growing smarter. The balancing act is getting easier as parents are becoming more aware of the data collection, and toy companies can see past failures as warnings on what not to do.

"We don't want to have the German chancellor tell everyone to smash up your Woobo," Landek said. "It's soft and fluffy, so it will be harder."

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