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Facebook, Instagram fix issue that sparked another outage

CNET logo CNET 10/8/2021 Queenie Wong
graphical user interface: Facebook went down hard on Monday. Another glitch occurred Friday. Sarah Tew/CNET © Provided by CNET Facebook went down hard on Monday. Another glitch occurred Friday. Sarah Tew/CNET

Some Facebook , Instagram  and Messenger users reported Friday that the apps weren't working for them, days after the social media giant experienced a massive outage. Facebook then fixed the problem, which the company said arose from a "configuration change" that impacted users globally.

"Sincere apologies to anyone who wasn't able to access our products in the last couple of hours. We fixed the issue, and everything should be back to normal now," a Facebook spokesperson said in a statement at around 2 p.m. PT.

Facebook, Instagram, Messenger and Workplace were affected by the issue but WhatsApp wasn't, according to the company.


Video: Major outage hits Facebook, Instagram and WhatsApp (CBS News)

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Facebook didn't say how many people couldn't access the apps on Friday, but thousands of users reported on Downdetector that they were experiencing problems using apps owned by the social network after 11:30 a.m. PT. Instagram users flocked to Twitter to complain about experiencing a second outage this week. In the United States, #instadown and #instagramdownagain were trending.

a close up of a piece of paper: Facebook experienced a massive outage on Monday. © Sarah Tew/CNET

Facebook experienced a massive outage on Monday.

On Monday, Facebook experienced a six-hour outage that the company attributed to a mistake that happened during a routine maintenance job. The social network said that Friday's outage was unrelated to Monday's outage.

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