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DoubleTree hotel apologizes after posting sign refusing service to military members

The Hill logo The Hill 3/22/2019 Justin Wise
a sign in front of a television: DoubleTree hotel apologizes after posting sign refusing service to military members © Facebook DoubleTree hotel apologizes after posting sign refusing service to military members

The DoubleTree hotel in Colorado Springs, Colo., has fired multiple employees after they refused service to military personnel and their guests at a post-deployment celebration at the hotel.

"Two Supervisor-level employees, who have since been terminated, made poor decisions including displaying a sign that they created, which we find very offensive," Daniel Kammerer, the hotel branch's general manager, said in a statement earlier this month.

"Their actions were in no way associated with the values of the hotel management."

"We deeply regret any offense to the service members and their guests, and have implemented a retraining of our employees to ensure this does not happen again."

The statement was posted the same day a Facebook post about the employees' actions went viral on Facebook. Justin Vames said in the post that about 600 people had come to the hotel in Colorado Springs for what was intended to be a post-deployment ceremony.

Vames said that the employees treated them "like c**p" and that they refused to leave out food for guests. 

"They charged us over $12 a drink which we all paid. And then left this sign on the bar!" Vames added, referring to a sign that read, "no longer serving military personnel and their guests."

"These men and women where being honored for serving our county, but I guess serving them at the double tree is too much," Vames said. "Just so you know, we did not damage the building and there was no reason to treat us this way."

The Facebook post had been shared about 27,000 times as of Thursday afternoon.

Kammerer added in his statement that the hotel has attempted to contact the "leaders of the group to apologize and confirm that our property is one that welcomes all, especially the men and women who serve our country."

KOAA, a local news affiliate, noted that Aimee Osbourne initially posted the image of a sign refusing service to military personnel. Osbourne, a disabled veteran whose husband is currently serving, told the news outlet that she took down the image due to negative comments.

She added that she accepted the hotel's apology.

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