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15 Hotels with the Best Customer Service

Reader's Digest Logo By Alexa Erickson of Reader's Digest | Slide 2 of 16: The luxury hotel chain has 91 luxury hotels and resorts spanning 30 countries and territories. 'What is {Ritz Carlton's] secret? The reality is, it doesn't have a secret. The hotel's customer service standards are posted on its website,' says Shawn Doyle for Inc.com. He is referring to the Gold Standards, including the 'Three Steps Of Service,' which includes: A warm and sincere greeting, calling the guest by name, and anticipation and fulfillment of each guest's needs. In Newsweek's America's Best Customer Service 2019 ranking, The Ritz Carlton came in at 8.98 out of 10. (The rankings are based on an independent survey of more than 20,000 U.S. customers evaluating brands they've interacted with in the last three years.) Hotels don't have a lock on good customer service; here are 20 companies with the nicest customer service.

The Ritz Carlton

The luxury hotel chain has 91 luxury hotels and resorts spanning 30 countries and territories. 'What is {Ritz Carlton's] secret? The reality is, it doesn't have a secret. The hotel's customer service standards are posted on its website,' says Shawn Doyle for Inc.com. He is referring to the Gold Standards, including the 'Three Steps Of Service,' which includes: A warm and sincere greeting, calling the guest by name, and anticipation and fulfillment of each guest's needs. In Newsweek's America's Best Customer Service 2019 ranking, The Ritz Carlton came in at 8.98 out of 10. (The rankings are based on an independent survey of more than 20,000 U.S. customers evaluating brands they've interacted with in the last three years.) Hotels don't have a lock on good customer service; here are 20 companies with the nicest customer service.
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